• A fully Managed IT Helpdesk providing point of contact for users and an automated ticketing system. Call stats and other information can be reported to Management on request. Dedicated support email: help@cybershed.net

 

• We will visit each site covered under the agreement at least once per week for maintenance and support

 

• Our SLA on all support calls is as follows: 

      1 Hour initial response guaranteed. Incident resolution within 2 - 3 hrs (depending on the

       severity of the problem and if third parties are involved) If we need to travel to site to resolve an

       issue we will attend site within 2 hours or sooner if possible

 

• Liaising and working with 3rd party service providers to the customer to resolve issues

 

• A Remote Support Service providing quick resolution and troubleshooting

 

• Onsite Setup of new users and the IT equipment required to do their job

 

• Microsoft Office 365 Support and Management

 

• Server monitoring, patching and support

 

• Support for all Wired and Wireless networks

 

• Configuration and management of all existing Routers, Switches, Firewalls and Controllers

 

• Software/Network configuration support of Printers and Photocopiers. Where there is a 3rd party contract on these devices we will work with the supplier

 

• Secure storage of all customer IT estate configurations, passwords, and device details.

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At The Cybershed we provide IT support for every need, whether you are working from home or are a larger organisation. We specialise in tailored solutions that match your expectations and your budget.

Our team is highly experienced and time served, with careers in supporting large institutions and smaller businesses.

With a friendly, professional approach we are proud of our reputation for our commitment to our clients and the services we provide. Whatever you IT issue might be, call us today to see how we can assist you. You will be most welcome!